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We accept cash, debit, Visa, or Mastercard.


Payment is preferred when services are rendered. In order to focus on our patients' needs, client service, and minimizing costs, we do not offer delayed billing.

When unexpected illness strikes a pet, unexpected expenses strike as well.  Hermitage Veterinary Hospital understands this and is able to make some special arrangements through the pet care credit services or pet insurance. Below are providers that we recommend:

Pet Credit Services

Highlights of the CareCredit program:

  • Low Monthly Payments
  • Determine Approval in a Few Minutes
  • No Annual Fee

Pet Insurance

We are proud to announce that we have partnered with Trupanion Pet Insurance. They have some great rates and options including choosing your own deductible, 90% coverage, and more! If you would like to learn more about Trupanion, please give the company a call at 1-888-733-2685 or visiting their website here.

Hermitage Veterinary Hospital's Return Policy

Pet Food Return Information

All Food Products are 100% Guaranteed by our partner food companies and CAN be returned for the following reasons:

  1. Palatability - Pet does not eat or like the taste of the food.
  2. Quality - If there is a problem with quality of the product.
  3. Health – If your pet vomits or has diarrhea in direct result of the food. No other factors apply.
  4. Safety – If a bag is opened or product is defective.


Please check with our Pet Care Specialists, should you have any further questions or concerns.

Unfortunately, all other reasons not listed above will not permit a return or credit.

Treats can be returned, provided one of the 4 reason for return above applies and that they are made by Royal Canin, Purina, or Hill's. All other treats will not permit a return or credit ( CET, Tartar Shield, etc.).

Over the Counter Products, Narcotics, & Drugs

All over the counter products, narcotics, and drugs will NOT permit a return or credit as products are a final sale.

Please feel free to call our Hospital Manager should you have any further questions about our “Return Policy”.